What is Multiple Complex Needs?

People facing Multiple Complex Needs experience a range of issues at the same time which makes life difficult.

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Some issues they may include:

Mental ill health

Housing issues

Financial problems



Substance misuse

People facing multiple complex needs may:

  • have problems have not been resolved

They may access numerous services or none at all.

  • tend to get worse rather than better

Therefore the demand on services increases.

  • deal with conditions that can become overwhelming

This can be true for both the individual and for services.

  • represent a key client group for most service agencies

They do not just seek help for one issue.


Often, we refer to Multiple Complex Needs as 'MCN'.

“I had become a problem, and so whenever I went anywhere, or whenever my name was mentioned anywhere, people would glaze over and say ...

‘Oh no, not her’”

- Sarah